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The Community Legal Service Quality Mark
The Quality Mark
The Quality Mark shows that an organisation meets the quality standards set by the Legal Services Commission. To find these organisations look for the CLS logo shown below or look in the CLS Legal Adviser Directory.
You should use a CLS information point when you want to know more about your legal rights and responsibilities and where to get further advice. Information points are typically found at local council offices and libraries.
What will they do?
CLS information points do not give legal advice.
You should use a general help provider when you want someone to help you identify the major elements of your problem and provide information, advice and help to resolve your basic problems. General help providers are typically Citizens Advice Bureaux and other advice agencies.
General help with casework
Some organisations at this level also offer casework. This means:
Organisations can offer casework in different areas of law - for example, housing or issues affecting older people. You should check in the CLS Legal Adviser Directory to see which organisations offer the type of casework you need.
You should use a specialist help provider when you want someone to advise you on a complex legal problem and carry out the full range of legal services including representation. The Community Legal Service Fund helps people who cannot afford representation, as long as they meet certain conditions – see our Charges page for more information. Specialist help providers are typically solicitors, Law Centres, and some Citizens Advice Bureaux.
What will they do?
Specialist providers advise on different areas of law - for example, housing, debt, immigration, and crime. View Categories of Law for full details.
Do you want to know more?
Download information about the Legal Services Commission's Quality Mark in Quality Mark standards and information on applying for the Quality Mark.