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The Legal Services Commission reserves the right to collect information from its visitors to enable it to improve its services to its customers. The CLS Direct website does not automatically capture or store personal information, other than logging a user's Internet Protocol (or IP) address and session information such as the duration of their visit, and the type of browser and platform which they use. This information is recognised by the web server and is only used for system administration and to provide anonymised statistics which the Legal Services Commission uses to evaluate use of this website.
If you complete the electronic feedback form, your personal information (which includes your name, address and any other details you provide which identify you as an individual) may be processed by the Legal Services Commission in order to respond to your feedback, any queries or other matters which you have raised and to help the Legal Services Commission improve this website. The Legal Services Commission may occasionally use anonymised feedback to publicise this website.
Internet e-mail is not a secure medium, as messages can be intercepted and read by someone else. Please bear this in mind when deciding whether to send information by e-mail. Postal addresses for the Legal Services Commission are available from http://www.legalservices.gov.uk/aboutus/regions/regions.asp
The Legal Services Commission reserves the right to monitor, record and retain any incoming and outgoing emails for security reasons and for monitoring internal compliance with the Legal Services Commission policy on staff use. Email monitoring and/or blocking software may be used and email content may be read. You have a responsibility to ensure laws are not broken when writing or forwarding emails and their contents. No contracts can be entered into on our behalf by email.
The Legal Services Commission (which includes the Community Legal Service or CLS scheme) takes the security of its information technology ("IT") systems very seriously. Its IT security policy complies with the British Standard: Code of Practice for Information Security Management (BS7799). That policy provides that all information held on its IT systems must be protected against unauthorised disclosure, modification or destruction – whether accidental or deliberate. The aim of the policy is to protect the Legal Services Commission’s IT systems to maintain:
Right of access to personal data under the Data Protection Act 1998
If you make a request in writing to Shelley Cooper, Website Manager, CLS Direct, Legal Services Commission, 3rd Floor, 85 Gray’s Inn Road, London WC1X 8TX you are entitled to be told:
A fee of £10 is payable for this service.