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Privacy Policy

Privacy policy

The Legal Services Commission reserves the right to collect information from its visitors to enable it to improve its services to its customers. The CLS Direct website does not automatically capture or store personal information, other than logging a user's Internet Protocol (or IP) address and session information such as the duration of their visit, and the type of browser and platform which they use. This information is recognised by the web server and is only used for system administration and to provide anonymised statistics which the Legal Services Commission uses to evaluate use of this website.

The Legal Services Commission does not use cookies for collecting user information from this website.

If you complete the electronic feedback form, your personal information (which includes your name, address and any other details you provide which identify you as an individual) may be processed by the Legal Services Commission in order to respond to your feedback, any queries or other matters which you have raised and to help the Legal Services Commission improve this website. The Legal Services Commission may occasionally use anonymised feedback to publicise this website.

This website contains links to other websites, but this privacy statement only covers the CLS Direct website. You should be aware of this when you are moving to another website and make sure that you read the privacy policy of any other website which collects personal information.


Internet e-mail is not a secure medium, as messages can be intercepted and read by someone else.  Please bear this in mind when deciding whether to send information by e-mail.  Postal addresses for the Legal Services Commission are available from

The Legal Services Commission reserves the right to monitor, record and retain any incoming and outgoing emails for security reasons and for monitoring internal compliance with the Legal Services Commission policy on staff use.  Email monitoring and/or blocking software may be used and email content may be read.  You have a responsibility to ensure laws are not broken when writing or forwarding emails and their contents. No contracts can be entered into on our behalf by email.

Security measures

The Legal Services Commission (which includes the Community Legal Service or CLS scheme) takes the security of its information technology ("IT") systems very seriously. Its IT security policy complies with the British Standard: Code of Practice for Information Security Management (BS7799). That policy provides that all information held on its IT systems must be protected against unauthorised disclosure, modification or destruction – whether accidental or deliberate. The aim of the policy is to protect the Legal Services Commission’s IT systems to maintain:
confidentiality – to protect the disclosure of information to unauthorised people
integrity – to prevent all forms of unauthorised modification and corruption of information and software; and
availability – to prevent the loss of availability of information and service, either temporarily or by permanent destruction

Right of access to personal data under the Data Protection Act 1998

If you make a request in writing to Shelley Cooper, Website Manager, CLS Direct, Legal Services Commission, 3rd Floor, 85 Gray’s Inn Road, London WC1X 8TX you are entitled to be told:

  • whether the Legal Services Commission or someone else on its behalf is processing your data
  • if so, a description of the personal data in question, the purposes for which they are being processed, and those to whom they are or may be disclosed
  • in an easily understood form, all the information included in the personal data, and the source of the data

A fee of £10 is payable for this service.

For further information, please refer to the LSC leaflet ‘Access to Information’.


A good glossary which includes the technical terms used in the Legal Services Commission’s privacy policy can be found on the website of the Information Commissioner.

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