CLS Direct - Home Page

Site Map | Feedback | Key Shortcuts | Help   

Legal Factsheets

This page provides answers to frequently asked legal questions,  a selection of real-life stories, quizzes, and top tips and a step-by-step guide to choosing a legal adviser.

Real-life stories, quizzes, and top tips

A step-by-step guide to choosing a legal adviser -Please note: This is currently being reviewed and will be available again shortly.

Frequently asked questions

Benefits and Tax Credits


1   What are the powers of bailiffs and debt collectors?

2   My creditors keep calling me. What can I do?

3   What is involved in going bankrupt?

4   I have received a County Court Claim form. What do I do now?

5   How can I deal with my Council Tax arrears?

6   What are my rights in a hire purchase or conditional sale agreement?

7   Problems getting credit?

Click here for free impartial debt advice

Benefits and Tax Credits

8   I do not agree with the decision on my benefit claim. What do I do next?

9   My benefit has been overpaid. What do I do?

10   Who is entitled to Pension Credits?

11   Who is entitled to tax credits?

12   I'm returning to work. Do all my benefits stop?

13   I'm having problems with housing benefit.

14   What benefits are available for people with disabilities?


15   My child is being excluded from school. What are our rights?

16   My child has difficulty learning and may need more support in school. How do I ask for this?

17   My child is being treated unfairly at school because of their disability. What can I do?

18   I can't get my child into the school I want. What can I do?

19   My child is truanting. What are my responsibilities and rights?

20   My child is being bullied and I don't feel the school has taken enough action to prevent it. What can I do?

21   I am having difficulties with my university. What can I do?


22   My employer is deducting money from my wages - what are my rights?

23 My employer is breaching the terms of my contract. What can I do?

24 I'm being made redundant and I don't think it is fair. What can I do?

25   What should I get as a redundancy payment?

26   I'm being made redundant and my employer owes me holiday pay. What can I do?

27   What rights to people have under the Disability Discrimination Act?

28 I'm being paid less than minimum wage. What can I do?


29   I am in arrears with my rent.  What are my rights?

30   I'm being evicted because of rent arrears. What can I do?

31   I'm being evicted because of mortgage arrears. What can I do?

32   I am Homeless. What can I do?

33   My landlord won't return my damage deposit. What are my rights?

34   My house is part of a council stock transfer.  How does this affect me?

35   What is anti-social behaviour, and what can be done about it? 

Real-life stories, quizzes, and top tips
Advicenow, one of our partners, has produced a series of features made up of a mixture of real-life stories, quizzes, and top tips, as well as practical guides on how to deal with problems. These are available below.

10 steps to sorting out your debt

Young Workers

EEA: Your rights in the UK

How to get good asylum advice

Identity theft - protecting your personal details

Seven steps to solving a problem

Parents Apart

Discrimination: Raising a grievance

Do I need a lawyer? What advice and legal services can do for you

Trouble at school?

Divorce - a survival toolkit

Claiming Compensation

What's a contract?

Homeless - Get your foot in the door

Bailiffs and how to handle them

go to top of page
CLS Legal Information Leaflets Legal Factsheets CLS Fund & Charges Legal Aid Calculator Other Links Using Advice Search Topics Using the Directory Nationals & Helplines Categories of Law Charges Complaints News Quality Mark Information for Providers