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14 Medical Accidents

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1. Introduction

2. What is a medical accident?

3. What should I do if I have suffered a medical accident?

4. How do I find out more about what happened to me?

5. What if I want to complain about a professional's behaviour?

6. When can I claim compensation?

7. How do I claim compensation?

8. How do I decide whether to take legal action?

9. What if I can't afford to pay for a solicitor?

10. What do I have to prove to claim compensation?

11. What can I claim compensation for?

12. What can I do if my treatment was private?

13. What if a relative has died as a result of a medical accident?

14. What if my injury was caused by faulty medical equipment?

15. What if I want to make sure that the same mistake is not repeated?

16. Further help


Action against Medical Accidents (AvMA)
A specialist charity providing a free service for advice on medical accident, clinical complaints, making a claim for clinical neglicgence and finding the right solicitor.
phone: 0845 123 23 52

The website of Action Against Medical AccidentsThe website of Action Against Medical Accidents (AvMA)

 




Independent Complaints Advocacy Service (England)
Can provide independent advice and help with making a complaint about an NHS service. Details should be availbale from your local healthcare provider, Patient Advocy and Liaison Service (PALS) office or AvMA.




Patient Advocacy and Liaison Service (PALS)
Contact you local NHS trus or NHS Direct on 0845 46 47.




Community Health Council (Wales)
Provides advice and help with making a complaint about NHS Service in Wales. You can get details of your local CHC from the Board of Community Health Councils.
phone: 0845 644 7814


The website of Community Health Councils (Wales)

 The website of Community Health Councils (Wales)




General Medial Council (GMC)
For complaints about individual doctors.
phone: 0845 357 3456


The website of the General Medical Council

 The website of the General Medical Council




Healthcare Commission (Commission for Health Audit and Inspection) (England)
phone: 0845 601 3012


The website of The Healthcare Commission (England)

 The website of The Healthcare Commission (England)




Care Standard Inspectorate for Wales
Your local office is listed in the phone book under 'Care Standards Inspectorate for Wales'.


The website for the Care Standard Inspectorate for Wales

 The website of The Care Standard Inspectorate for Wales




Healthcare Inspectorate for Wales


The website for the Healthcare Inspectorate for Wales

 The website of The Healthcare Inspectorate for Wales




National Patient Safety Agency (NPSA)


The website for the National Patient Safety Agency (NPSA)

 The website of The National Patient Safety Agency




NHS Direct
For information on medical complaints, local and national self-help and support groups, your rights as a patient and how to make a complaint.
phone: 0845 46 47


The website of NHS Direct

 The website of NHS Direct




Nursing and Midwifery Council (NMC)
For serious complaints about nurses, midwives and health visitors
phone: 020 7637 7181


The website of the Nursing and Midwifery Council (NMC)

 The website of the Nursing and Midwifery Council



 

The Health Service Ombudsman
Contact them if you are not happy with the way your NHS complaint was investigated.
phone: 0845 015 4033 (England)
phone: 0845 601 0987 (Wales)



The Community Legal Service

The Community Legal Service has been set up to help you find the right legal information and advice to solve your problems.

You can get help through a national network of organisations including Citizens Advice Bureaux, Law Centres, many independent advice centres and thousands of high street solicitors. All of these services meet quality standards set by the Legal Services Commission, look for the Community Legal Service logo:

CLS Logo

Many of the organisations offer some or all of the their services for free. If you cannot afford to pay for advice you may be eligible for financial support through the Community Legal Service Fund (Legal Aid). You can order leaflets about funding from the LSC Leaflet line on 0845 3000 343.

You can use the Directory on the CLS Direct website http://www.clsdirect.uk/ to find details of quality assured advice providers.

More about the CLS Quality Mark

 Click here to read more about the CLS Quality Mark

Use the CLS Directory

 Click here to go to the CLS Directory

Return to the CLS Direct Home Page

 Click here to go to the CLS Direct Home Page

17. About this leaflet







Logo of AVMAThis leaflet is published by the Legal Services Commission (LSC). It was written in association with Action Against Medical Accidents.

The leaflets are regularly updated but the law may have changed since they were printed so the information in them may be incorrect or out of date.

Leaflet Version: October 2017


 




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