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14 Medical Accidents
5. What if I want to complain about a professional's behaviour?
You may want to complain about an individual doctor or other healthcare professional, for example because you think they acted unprofessionally or are a danger to other patients. Most healthcare professionals are members of a professional organisation. There are different organisations for different professions; for example, the General Medical Council (GMC) for doctors, and the Nursing and Midwifery Council (NMC) for nurses, midwives and health visitors. These organisations have the power to stop a healthcare professional from treating patients but will normally investigate only more serious complaints. If your complaint is less serious, for example, if a healthcare professional was rude, it would normally be investigated through the NHS trust's internal disciplinary procedures. See ‘Further help’ for details.
This leaflet is published by the Legal Services Commission (LSC). It was written in association with Action Against Medical Accidents.
The leaflets are regularly updated but the law may have changed since they were printed so the information in them may be incorrect or out of date.
Leaflet Version: October 2017