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19 Community care

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1. Introduction

2. Who decides what sort of care I need?

3. Who pays if I get care in my home?

4. How much will I have to pay?

5. What if I am coming out of hospital?

6. What happens if I need to move into a care home?

7. What if I need nursing care?

8. Will I have to sell my home?

9. What benefits may I claim?

10. What choice of home do I have?

11. What if I want to move to a care home that costs more than the council will pay?

12. What if my move into a home is temporary?

13. What rights do I have when I am in a care home?

14. What if I have difficulty getting the care I need?

15. Further Help


The Department of Health
The Department produces a range of publications including 'A guide to receiving direct payments from your local council.
phone: 08701 555 455


The website of the Department of Health

 The website of the Department for Works and Pensions

 


The website of Carers

 The website of Carers




Patient and Liaison Service (PALS)
PALS offers information, support and advice, in England. To contact your local PALS, phone your local hospital, clinic, GP surgery or health centre, or phone NHS Direct on 0845 46

 



 

Independant Complaints Advocacy Service (ICAS)
ICAS provides advice and support to people who want to complain about the NHS.
phone NHS Direct: 0845 46 47 or contact your local Citizens Advice Bureau, which is listed in the phonebook.




Community Health Councils (CHCs)
In Wales, CHCs can offer free and confidential advice and independant help on making a complaint about an NHS service. Contact the Board of Welsh CHCs for details of your nearest CHC.
phone: 0845 644 7814


The website of Community Health Councils

 The website of the Community Health Councils




The Health Service Ombudsman
phone: 0845 0154033 (England)
phone: 01656 641150 (Wales)


The website of the Health Service Ombudsman

 The website of the Health Service Ombudsman




Local Government Ombudsman (England)
phone: 0845 602 1983


The website of the Local Government Ombudsman (England)

 The website of the Local Government Ombudsman




Local Government Ombudsman (Wales)
phone: 01656 641150


The website of the Local Government Ombudsman (Wales)

 The website of the Local Government Ombudsman (Wales)



From April 2019, a single Public Services Ombudsman for Wales will take over the role of the local government and health service ombudsmen for Wales



Age Concern
phone: 0800 009 966


The website of Age Concern

 The website of Age Concern




Help the Aged
phone: 020 7278 114
Welfare advice rights line: 0808 800 6565


The website of Help the Aged

 The website of Help the Aged




Counsel and Care
Phone: 0845 300 7585
Monday to Friday 10am to 1pm


The website of Counsel and Care

 The website of the Counsel and Care




Department for Work and Pensions
For information about claiming benefits


The website of the Department for Work and Pensions

 The website of the Health Service Ombudsman



Carers UK
Carersline: 0808 808 777 (Wednesday and Thursday only, 10am-12 noon and 2pm-4pm)


The website of Carers UK

 The website of the Carers UK




Commission for Social Care Inspection
Customer Services Helpline: 0845 015 0120


The website of the Commission for Social Care Inspection

 The website of the Commission for Social Care Inspection




Care Standard Inspectorate for Wales
phone: 01443 848450


The website of the Care Standards Inspectorate for Wales

 The website of the Care Standards Inspectorate for Wales




Healthcare Commission
phone: 020 7448 9200


The website of the Healthcare Commission

 The website of the Healthcare Commission



The Community Legal Service

The Community Legal Service has been set up to help you find the right legal information and advice to solve your problems.

You can get help through a national network of organisations including Citizens Advice Bureaux, Law Centres, many independent advice centres and thousands of high street solicitors. All of these services meet quality standards set by the Legal Services Commission, look for the Community Legal Service logo:

CLS Logo

Many of the organisations offer some or all of the their services for free. If you cannot afford to pay for advice you may be eligible for financial support through the Community Legal Service Fund (Legal Aid). You can order leaflets about funding from the LSC Leaflet line on 0845 3000 343.

You can use the Directory on the CLS Direct website www.clsdirect.uk to find details of quality assured advice providers.

The Legal Services Commission (LSC)

The Community Legal Service and the Community Legal Service Fund are managed by the Legal Services Commission.  To find out more about us visit our website at www.legalservices.gov.uk or find the details for your local Legal Services Commission office in the phone book. 

More about the CLS Quality Mark

 Click here to read more about the CLS Quality Mark

Use the CLS Directory

 Click here to go to the CLS Directory

Return to the CLS Direct Home Page

 Click here to go to the CLS Direct Home Page

16. About this leaflet







This leaflet is published by the Legal Services Commission (LSC).  It was written in association with Sue Bloomfield, a freelance consumer affairs writer.

The leaflets are regularly updated but the law may have changed since they were printed so the information in them may be incorrect or out of date.

Leaflet Version: May 2019




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