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Topic: Home > Consumer Affairs > Utilities > Telephones

Includes information on all aspects of terrestrial telephone systems and services.



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Advicenow, produced by the Advice Services Alliance, is an independent guide to the best available information on rights and legal issues.

Telephones

Your rights about using land line telephone services.

3 Phone services

Information about phone services, contracts, bills, charges and how to make a complaint about phone service providers.
Provided by Adviceguide from Citizens Advice
5 Telephone preference service

Allows you to register your home phone number so you don't receive unsolicited sales and marketing phone calls.
Provided by Telephone Preference Service
7 Monitoring at work

Information on employerÂ’s right to monitor activities at work including phone and email communications and the use of CCTV.
Provided by Adviceguide from Citizens Advice
8 Otelo - Office of the Telecommunications Ombudsman

Otelo is a free, independent ombudsman service you can use to deal with complaints about some telephone and internet service providers. Explains what complaints they can deal with.
Provided by Otelo - Office of the Telecommunications Ombudsman
6 Check a premium rate number

Do you need to check the nature of a premium rate number that has appeared on your telephone bill? Do you have a complaint regarding a service running on a premium rate number? Allows you to register a complaint with ICSTIS (the industry regulator).
Provided by ICSTIS
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