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Topic: Home > Money and Tax > Banking

Includes information about bank accounts, bank charges, electronic banking and savings and investment products offered by banks.



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Advicenow, produced by the Advice Services Alliance, is an independent guide to the best available information on rights and legal issues.

Banking

Your rights when you use bank services including accounts, charges, and electronic banking.

7 Consumer fact sheet - banks and building societies (PDF)

Includes what the law says, and your rights if the service is unsatisfactory.
Provided by Adviceguide from Citizens Advice
4 Bank accounts

What a bank account can do for you and how to choose, open and run an account.
Provided by Financial Services Authority
5 The banking code (PDF)

Introduction of minimum service standards of for banks, building societies and credit card companies
Provided by Banking Code Standards Board
8 Your complaint and the ombudsman

Information about the Financial Ombudsman Service, including what kind of complaints they can help you with, how to complain, and what information the ombudsman will need.
Provided by Financial Services Ombudsmen
6 Opas and the Pensions Ombudsman

Before taking you take a complaint to the Pensions Ombudsman, you should give the pension scheme chance to settle the dispute.
Provided by OPAS- Pensions Advisory Service
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