CLS Direct - Home Page

Site Map | Feedback | Key Shortcuts | Help   

Advice Search

Topic: Home > Consumer Affairs > Utilities > Telephones

Includes information on all aspects of terrestrial telephone systems and services.

AdviceNow *
Links in this section open a new browser window.
Advicenow, produced by the Advice Services Alliance, is an independent guide to the best available information on rights and legal issues.


Your rights about using land line telephone services.

3 Phone services

Information about phone services, contracts, bills, charges and how to make a complaint about phone service providers.
Provided by Adviceguide from Citizens Advice
5 Telephone preference service

Allows you to register your home phone number so you don't receive unsolicited sales and marketing phone calls.
Provided by Telephone Preference Service
7 Monitoring at work

Information on employerÂ’s right to monitor activities at work including phone and email communications and the use of CCTV.
Provided by Adviceguide from Citizens Advice
8 Otelo - Office of the Telecommunications Ombudsman

Otelo is a free, independent ombudsman service you can use to deal with complaints about some telephone and internet service providers. Explains what complaints they can deal with.
Provided by Otelo - Office of the Telecommunications Ombudsman
6 Check a premium rate number

Do you need to check the nature of a premium rate number that has appeared on your telephone bill? Do you have a complaint regarding a service running on a premium rate number? Allows you to register a complaint with ICSTIS (the industry regulator).
Provided by ICSTIS

No documents in topic.

New Search

Top of Page

Find a local Advisor

Enter your postcode or town to find a local advisor.

CLS Legal Information LeafletsCLS Fund & ChargesLegal Aid CalculatorOther LinksUsing Advice SearchTopicsUsing the DirectoryNationals & HelplinesCategories of LawChargesComplaintsNewsQuality MarkInformation for Providers