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Topic: Home > Communications and Media > Communications > Postal services

Includes information on postal services, duties and liabilities of postal service supplier, Consignia (formerly Royal Mail).



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Advicenow, produced by the Advice Services Alliance, is an independent guide to the best available information on rights and legal issues.

Postal services

Your rights about using postal services, and information about Consignia (formerly Royal Mail).

4 Postal services - frequently asked questions

Information about postal services, including about claiming compensation if you've had problems with your post.
Provided by Postwatch
2 Royal Mail - customer service

Covers common problems you may have with the post, and includes tips on how to deal resolve them
Provided by Royal Mail
1 Mailing preference scheme

Allows you to register your wish not to receive unsolicited direct marketing mail.
Provided by Mailing Preference Service
3 Complaints about postal services

If you have already made a complaint about about postal services but didnÂ’t receive a satisfactory response, postwatch can follow up your case and may be able to help you get compensation.
Provided by Postwatch
5 Prisoners - letters (PDF)

Information on the rights of people in prison to send and receive letters.
Provided by Adviceguide from Citizens Advice
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