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Topic: Home > Consumer Affairs > Buying and selling of goods > Mail order

Includes information on the rules relating to buying and selling goods through the post.



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Mail order

Your rights when shopping by post, or from mail order catalogues.

2 What if I buy by phone, mail order or over the internet?

Explains your rights if you bought something by mail order, or over the phone or internet.
Provided by CLS Direct
7 Home shopping (PDF)

Buying goods or services by post, telephone, fax or through the internet, including your rights and how to make complaints.
Provided by Adviceguide from Citizens Advice
3 Buying goods - your rights

Options for resolving problems with consumer goods including goods bought at auction, by distance selling and in private sales.
Provided by Adviceguide from Citizens Advice
4 Shopping at home - your guide to the Distance Selling Regulations

Buying goods by phone, mail order, catalogues, the internet, or TV. What happens if the goods don't turn up, or if you don't like them.
Provided by Trading Standards Central
1 Shopping from home

Information on what your rights are if you are shopping from home, what is not covered, and what you're rights are outside the UK.
Provided by Office of Fair Trading- OFT
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