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Topic: Home > Consumer Affairs > Consumer goods > Faulty goods

Includes information on the legal rights of purchasers of any kind of faulty goods, including whether they are of merchantable quality.

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Faulty goods

Your rights if the goods you buy are faulty, or you are not satisfied with them.

7 Goods (PDF)

Outlines the law on the pricing and selling of goods, the choices you have if the goods are not satisfactory, and the steps you can take to solve your problem.
Provided by Adviceguide from Citizens Advice
4 Buying goods - your rights

If you buy faulty goods, depending on the circumstances, you may have the right to a refund, repair, replacement or reduction in the price.
Provided by Trading Standards Central
1 What if a product hurts someone or damages something?

Explains your rights if a product hurts someone or damages something. Also covers your rights if you change your mind after ordering something, if you buy something on your doorstep, or distance buying, problems with installation, and if something is marked with the wrong price.
Provided by CLS Direct
3 Buying goods - your rights

Options for resolving problems with consumer goods including goods bought at auction, by distance selling and in private sales.
Provided by Adviceguide from Citizens Advice
2 Checklist

Checklist of what to do if you are unhappy with the goods you have bought, or if they are faulty.
Provided by Trading Standards Central

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