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Topic: Home > Consumer Affairs > Consumer protection > Consumer complaints and rights

Includes information about all types of consumer complaints but do not use for holiday complaints.



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Advicenow, produced by the Advice Services Alliance, is an independent guide to the best available information on rights and legal issues.

Consumer complaints and rights

Your rights as a consumer, including rights to complain.

8 Writing a letter of complaint

When you have problems with faulty goods or services, it is often a good idea to put the details of your complaint in writing.
Provided by Trading Standards Central
2 Shoppers' rights - your quick guide (PDF)

Your rights covering all types of goods that you buy or hire, whether you get them from a shop, a street market, the internet or a door-to-door seller. Goods that you buy in a sale are also covered.
Provided by Office of Fair Trading- OFT
1 Shopping In Europe

Information on your consumer rights in each of the European Member States. Covers guarantees, pricing regulations, popular payment methods as well as listing opening hours for shops, banks and post offices.
Provided by Euroconsumer
9 Europe - cross-border consumer problems

Gives details of organisations that can help you if you have problems with goods and services brought in another EU Member State.
Provided by Trading Standards Central
3 Dealing with call centres (PDF)

Tips on how to get what you need from call centre services, and how to take action effectively if things go wrong.
Provided by Adviceguide from Citizens Advice
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Taking your problem further
Euroconsumer, the website for the UK European Consumer Centre This site was last updated on 26th September 2016 Home > Using your rights > Printer ...
size 11.4K

www.euroconsumer.org.u...

Last Updated: 26 Sep 16


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