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Topic: Home > Communications and Media > Communications > Postal services

Includes information on postal services, duties and liabilities of postal service supplier, Consignia (formerly Royal Mail).

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Postal services

Your rights about using postal services, and information about Consignia (formerly Royal Mail).

4 Postal services - frequently asked questions

Information about postal services, including about claiming compensation if you've had problems with your post.
Provided by Postwatch
2 Royal Mail - customer service

Covers common problems you may have with the post, and includes tips on how to deal resolve them
Provided by Royal Mail
1 Mailing preference scheme

Allows you to register your wish not to receive unsolicited direct marketing mail.
Provided by Mailing Preference Service
3 Complaints about postal services

If you have already made a complaint about about postal services but didnÂ’t receive a satisfactory response, postwatch can follow up your case and may be able to help you get compensation.
Provided by Postwatch
5 Prisoners - letters (PDF)

Information on the rights of people in prison to send and receive letters.
Provided by Adviceguide from Citizens Advice

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